Help & FAQ

Find answers to common questions, or contact us for personalized support.

Getting Started

Do I need an account to browse listings?: No, you can browse and search all listings without an account. You only need to create an account to post listings, contact sellers, or save favourites.
Is it free to post?: Yes! Posting listings on Marty is completely free. There are no hidden fees or commissions.
How do I create an account?: Click "Sign Up" in the header, provide your email and password, and verify your email address. That's it!

How do I post a listing?: Click "Post a Listing" from the homepage or header. Choose a category, fill out the form (title, description, price, photos), and publish. Your listing goes live immediately after automated safety checks.
How many photos can I upload?: You can upload up to 8 photos per listing. Images help buyers understand what you're selling and increase interest.
Can I edit or delete my listing?: Yes. Go to "My Listings" in your account menu. You can edit details, add photos, mark as sold, or delete entirely.
Why was my listing flagged or removed?: Our AI safety system flags listings that may contain scams, prohibited items, or harmful content. If your listing was removed in error, please contact us for review.

How do I contact a seller?: Click "Contact Seller" on any listing. You'll be able to send a message through our secure messaging system without exposing your email.
Why can't I see the seller's phone number or email?: For privacy and safety, contact information is hidden by default. Use our messaging system to communicate first, then exchange details if both parties agree.
How do I know if a seller is trustworthy?: Look for our trust indicators: account age, verification badges, and scam scores. Always meet in public places and never send money before seeing the item. See our Safety Tips for more.

What is the scam score badge?: Our AI analyses listings for suspicious patterns (too-good-to-be-true pricing, known scam language, fake photos). A scam badge means "proceed with caution" — not necessarily fraudulent, but worth extra verification.
How do I report a suspicious listing?: Click "Flag" on any listing and select a reason (scam, spam, prohibited, offensive). Our moderation team reviews all reports within 24 hours.
What should I do if I suspect fraud?: Report the listing immediately, do not send money, and contact our support team. See our Safety Tips page for detailed guidance.

How do I change my password?: Go to Account Settings, click "Change Password," enter your current password and new password, then save.
Can I delete my account?: Yes. Contact our support team to permanently delete your account and all associated data.
Do you sell my data?: Never. We do not sell, rent, or share your personal information with third parties for marketing purposes. See our Privacy Policy for full details.